I’ve just been sent a copy of the contact list for our major client. Listed within are instructions as to how to navigate the automated switchboard to reach various people.
As some of you may know, I’m in the throes of redesigning the software our company uses to manage its contracts/contacts/operations and stuff. What didn’t occur to me was to build in some facility for storing pathways through switchboards. Maybe I’ll just make the telephone field a bit bigger…
It seems to me that I’ll never be done designing, never mind building - there’s always something that no-one thought to tell me, or that I didn’t question sternly enough what I was told.
This is one of the thoughts that stops me from being self-employed: I’d never be able to get the full picture out of the users, not being fully immersed in the situation, so I’d never be able to design something that matched exactly to what is required and I’d be so fearful of making a shoddy system that I would be quite unable to produce anything at all for fear of it being unhelpful. That tells you too much about me, I suspect.
Having said that, I did spend some time working on a system for a local council, and managed to conquer my fear of producing Bad Things enough to deliver a system that seems to have made them happy. It would be too much to expect *two* such happy outcomes from freelance work..
Maybe I’m just too much of a perfectionist, but everywhere around me I see the results of bad software causing people to have to do daft things and I’d never want to do that to anyone. The infamous doom-system that I babysit here has a screen that I can’t even begin to fathom how to use, and apparently you can’t add more than one entry at a time, you have to close the screen and go back in every time. Personally, that would make me stabby if I have a pile of 50 things to process, but apparently ‘it’s always been like that…’ so it’s okay. No damnit, it’s not okay. If we put up with things like that then standards won’t ever improve.
I learned today that one of the more pleasant and amusing members of our company is off to fulfil her dream of working with her twin sister on her glassworking hobby and hoping to make a business out of it. I’m jealous beyond all measure.